Effective Date: 01 March 2024
At Chakula Restaurant Platform, we are committed to delivering your orders with the utmost care and efficiency. This Shipping Policy provides essential information regarding the shipment and delivery of your orders. Please read the following terms and conditions carefully to ensure a smooth and informed shopping experience.
1. Shipping Options
1.1. Delivery Providers: We have partnered with trusted and reliable delivery service providers to ensure the safe and timely delivery of your orders. The specific provider may vary depending on your location and the products you have ordered.
1.2. Shipping Methods: During the checkout process, you will have the option to select from available shipping methods. These methods may include standard shipping, express shipping, and other options. Shipping costs and estimated delivery times will be provided at checkout.
2. Shipping Destinations
2.1. Domestic and International: We offer shipping services both domestically and internationally. Shipping rates, delivery times, and available destinations may vary based on the selected shipping method and the delivery location.
2.2. International Shipping: For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the order total. Customs regulations vary by country, so please check with your local customs authorities for more information.
3. Order Processing and Shipping Times
3.1. Order Processing: Orders are typically processed within [Specify Timeframe] from the date of purchase. Processing times may vary depending on product availability, order volume, and other factors.
3.2. Estimated Delivery: Estimated delivery times will be provided during the checkout process and are based on the selected shipping method. Please note that these estimates are not guarantees, and actual delivery times may vary due to unforeseen circumstances.
4. Tracking Information
4.1. Order Tracking: After your order is shipped, you will receive an email notification containing tracking information. This allows you to monitor the progress of your delivery and receive real-time updates on its status.
5. Shipping Fees
5.1. Shipping Costs: Shipping fees are calculated based on several factors, including the selected shipping method, the destination of the order, and the total weight or dimensions of the package. The applicable shipping costs will be clearly displayed at the time of checkout.
5.2. Promotional Shipping: From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any ongoing promotions will be communicated on our website or during the checkout process.
6. Delivery Address
6.1. Accuracy: It is essential to provide accurate and complete delivery information during the checkout process, including your shipping address and contact details. We cannot be held responsible for orders with incorrect or incomplete delivery information.
6.2. Re-routing: If you need to make changes to the delivery address after the order has been shipped, please contact our customer support team for assistance. Additional fees or delivery delays may apply.
7. Order Delays
7.1. Unforeseen Delays: While we make every effort to meet estimated delivery times, please understand that unforeseen delays may occur due to factors beyond our control, such as weather, natural disasters, customs processing, or carrier-related issues. We appreciate your patience in such cases.
8. Lost or Damaged Shipments
8.1. Lost Shipments: If you believe your order has been lost in transit, please contact our customer support team immediately. We will initiate an investigation with the shipping provider to locate your order or provide a suitable resolution.
8.2. Damaged Shipments: In the rare event that your order arrives damaged, please take clear photographs of the damaged items and packaging, and contact our customer support team without delay. We will work diligently to resolve the issue and ensure your satisfaction.
9. Contact Us
9.1. Questions and Concerns: If you have any questions, concerns, or inquiries related to our Shipping Policy, please do not hesitate to contact us at:
Chakula-info@trackone.net
10. Changes to Shipping Policy
10.1. Updates: We may periodically update this Shipping Policy to enhance clarity and alignment with our business practices. Any revisions will take effect upon being posted on our website. We encourage you to review this policy periodically for any changes.
