Effective Date: 01 March 2024
Thank you for choosing Chakula Restaurant Platform. We are committed to delivering a delightful experience to our customers. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the terms and conditions governing refund requests for orders placed through our platform.
1. Eligibility for Refund
1.1. Order Issues: You may be eligible for a refund if you encounter any of the following issues with your order:
1.2. Cancellation Policy: Refund eligibility for canceled orders is subject to the cancellation policy of the specific restaurant or establishment from which you placed your order. Please review the cancellation policy provided by the restaurant for details.
2. Refund Process
2.1. Notification: To request a refund, please notify us of the issue within [Specify Timeframe] of the order delivery or pickup time. You can do this by contacting our customer support team through [Insert Contact Information].
2.2. Provide Details: When requesting a refund, please provide the following details:
2.3. Review and Resolution: Upon receiving your refund request and supporting documentation, we will initiate a thorough review. This may involve communication with the restaurant or establishment from which you placed your order to verify the issue.
2.4. Refund Method: Refunds will be issued using the same payment method you used for the original purchase. Please allow [Specify Timeframe] for the refund to be processed and reflected in your account.
2.5. Communication: We will keep you informed throughout the refund process. If further information or clarification is required, we may reach out to you for prompt resolution.
3. Non-Refundable Items
3.1. Service Fees: Service fees, delivery fees, or any other additional charges are generally non-refundable unless there is an error or issue with the service provided by [Your Business Name].
3.2. Gift Cards: Gift card purchases are non-refundable.
4. Change or Cancellation of Orders
4.1. Change of Orders: Changes to orders after they have been placed may be subject to the policies of the restaurant or establishment from which you placed your order. Please contact our customer support team to inquire about the possibility of making changes.
4.2. Cancellation of Orders: Cancellation policies may vary among different providers. To cancel an order, please contact our customer support team as soon as possible. Refund eligibility for canceled orders will be determined based on the policies of the specific restaurant or establishment.
5. Contact Us
5.1. Questions and Concerns: If you have any questions, concerns, or inquiries related to our Refund Policy, please contact us at:
Chakula-refund@trackone.net
6. Changes to Refund Policy
6.1. Updates: We may update this Refund Policy from time to time to improve clarity and alignment with our business practices. Such updates will be effective upon posting on our website or mobile application. We encourage you to review this policy periodically for any changes.
7. Your Feedback Matters
7.1. At Chakula Restaurant Platform, your satisfaction is our priority. We appreciate your feedback and encourage you to share your experiences with us. Your feedback helps us enhance our services and ensure customer satisfaction.
