Effective Date: 01 March 2024
1. Introduction
Welcome to Chakula Restaurant Platform ("we," "us," or "our"). We understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy is designed to explain how we collect, use, disclose, and protect your personal data when you use our website or mobile application (collectively, "Platform").
We encourage you to read this Privacy Policy carefully to gain a clear understanding of how we manage your personal information. By accessing and using our Platform, you consent to the practices described herein.
2. Information We Collect
We may collect a variety of information from you when you interact with our Platform, including but not limited to:
- Personal Information: This includes your name, contact details (such as email address and phone number), and payment information (credit card details, billing address) that you provide during registration or when making purchases.
- Location Information: To enhance your experience, we may collect your precise or approximate location data. This data helps us provide you with relevant services, such as locating nearby restaurants or delivery options.
- Order Information: When you place orders through our Platform, we collect information related to your orders, including the items ordered, order history, and payment transaction details.
- Device Information: We may collect information about your device, including its type, operating system, unique device identifier, and mobile network information.
- Usage Information: We gather data about how you interact with our Platform, such as your browsing history, pages visited, and actions taken within the app or website.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your online activities. These technologies enable us to recognize you, enhance your user experience, and analyze user behavior. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We utilize your personal information for a variety of purposes, including:
- Service Provision: To provide, personalize, and improve our services, including processing orders, managing your account, and ensuring a seamless user experience.
- Communication: To communicate with you regarding your orders, provide updates, deliver promotional materials, and address important notices related to our services.
- Analytics and Improvement: To analyze and enhance the performance, usability, and effectiveness of our Platform, ensuring we consistently deliver a high-quality experience.
- Security: To protect the security and integrity of our Platform and the data we process.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
4. Sharing Your Information
We may share your information with the following categories of recipients:
- Restaurants and Delivery Partners: To fulfill your orders, we share your order information with restaurants and delivery partners.
- Service Providers: We may engage third-party service providers to assist us in delivering and improving our services, including but not limited to payment processors, data analytics providers, and customer support services.
- Legal and Regulatory Authorities: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.
- Business Partners: With your explicit consent, we may share your information with business partners for marketing or promotional purposes.
5. Data Security
We implement reasonable security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Choices
You have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request corrections to inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
- Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in our emails.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or for legal reasons. When we make changes, we will revise the "Effective Date" at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
Chakula-Privacy@trackone.net
