Effective Date: 01 March 2024
At Chakula Restaurant Platform, we understand that circumstances can change, and you may need to cancel your order. This Cancellation Policy outlines the terms and conditions governing order cancellations through our platform.
1. Order Cancellation
1.1. Cancellation Window: You have the flexibility to cancel your order without incurring any cancellation fees or charges if you do so within 5 minutes of placing your order. Orders canceled within this window are eligible for a full refund.
1.2. Late Cancellations: Cancellations made after the [Specify Timeframe] cancellation window may be subject to the policies of the specific restaurant or establishment from which you placed your order. Please review the cancellation policy provided by the restaurant for details regarding potential fees or limitations.
2. How to Cancel an Order
2.1. Online Cancellation: Cancelling your order is a straightforward process. Log in to your account on our platform, navigate to your order history, and follow the cancellation instructions provided. Alternatively, you can contact our dedicated customer support team for assistance with the cancellation process.
2.2. Contact Information: If you encounter any issues while cancelling your order or have questions about the process, our customer support team is here to help. You can reach them at Chakula-info@trackone.net.
3. Refunds for Canceled Orders
3.1. Refund Eligibility: Refund eligibility for canceled orders is primarily determined by the policies of the specific restaurant or establishment from which you placed your order. If the restaurant or establishment allows for a refund, we will facilitate the refund process as outlined in our Refund Policy.
3.2. Non-Refundable Items: Please be aware that certain items, such as service fees or delivery fees, may be non-refundable. Consult our Refund Policy for comprehensive details on refundable items and the refund process.
4. Cancellation Fees
4.1. No Cancellation Fees: Chakula Restaurant Platform typically does not charge cancellation fees for orders canceled within the specified cancellation window.
4.2. Restaurant Policies: In instances where cancellation fees may apply, the fees will be determined based on the policies of the specific restaurant or establishment from which you placed your order. Refer to the restaurant's cancellation policy for precise information regarding any associated fees.
5. Changes to Orders
5.1. Order Modifications: Should you require adjustments to your order after it has been placed, please reach out to our customer support team at your earliest convenience. Please note that order modifications may be subject to the policies of the restaurant or establishment and may not be possible in certain cases.
6. Contact Us
6.1. Questions and Concerns: If you have inquiries, concerns, or any questions pertaining to our Cancellation Policy, please don't hesitate to contact us. Our team is ready to assist you at Chakula-info@trackone.net.
7. Changes to Cancellation Policy
7.1. Updates: We may periodically update this Cancellation Policy to enhance clarity and alignment with our business practices. Such updates will take effect upon being posted on our website or mobile application. We encourage you to review this policy occasionally for any revisions.
